The purpose of the Leak Adjustment Policy is to establish guidelines for responding to customer requests for financial relief from an exceptionally high water bill due to an undetected and unintentional leak on a customer’s private plumbing. A leak adjustment is intended to provide minor financial relief, not absolve the customer of all responsibility for cost of the water loss due to leak on their private plumbing; therefore, water charges will not be waived in their entirety.  Leak adjustments to water usage charges are for a single billing period in which an apparent water loss occurred due to a broken pipe and/or plumbing fixture that caused exceptionally high water consumption compared to consumption history for the property during the same billing period.

To be considered for an adjustment, please read through our Leak Adjustment Policy and complete the Leak Adjustment Form below and provide all supporting documentation as required.